11/03/09

POOOOR Customer Service

by wildthing74

Well were do we start. 1st they really dont care about you your just a number to them. I have been a memeber for over 5 years now and they really dont care about help out if you have a problem they pass the buck to someone else, then the next passes to the next and so on. If you ever need to talk to a manager GOOOD LUCK i wish you the best. Its been 5 weeks now and still no call with 5 messagaes left. HUH amazing... O ya last thing is make sure to talk nice if you ever get more than 2 seconds to talk to someone because they will just hang up..... What a great GYM....

• Pros: Your just a number not a person to them
• Cons: Poor Customer Service, Not will to help,

07/04/09

I wouldn't if I were you, better to buy your own weights

by garryK

First your forced sign a two/three year contract and lower your credit score by 200 points if you can not afford to pay them and second you can only bring a guest one time, thats it. I think 24 hour fitness is a much better place with a more reasonable price and you can bring a guest with you when ever you want. 24 hour fitness you can buy a membership for a month with no contracts and not worried about if you lose your job and having this company lower your credit score by 200 points .

• Pros: they take lots of your money and dont let you can't cancel
• Cons: 2/3 year contracts and they will attack your credit score

06/20/09

Worst fitness faciltiy

by ironsm

There is a fat sales guy named Dave (probably 300lbs) at the LVAC on Eastern Ave. I am new to the Las Vegas area and was looking at different fitness facilities. The fat guy, Dave realized he was not going to get the sale on the spot and being a good shopper I would not just join. You should always comparison shop!

1) The fat guy, Dave said, he did not want to waste his time to show me around.

2) After he gave me the prices, the fat guy, Dave said, Gold's Gym on Stephanie was more my gym. I pressed the fat guy, twice, what did he mean....and as I expected he was lost for words and could not directly answer me. The fat guy is not the sharpest knife in the draw.

Gold's Gym on Stephanie should thank him.

I proceeded to make a complaint to the general manager, AJ, who just happened to step into a meeting. Where have I heard that before....... What BS! These gym idiots must think they are smart. LOL...

I advise anyone with common sense not to patronize the LVAC who has employees and management that lack basic customer service skills.

• Pros: none
• Cons: worst customer service