Rc Willey

Laura B.

Joined 9 months ago

I'm pleased to know that at least other customer have not been screwed like I was.

****~~~~~~ DO NOT BUY THE EXTENDED WARRANTY OR ANYTHING FROM THIS STORE~~~~~~****** BUYER BEWARE.

Long story short... I purchased a SONY TV in April 2011, bought the RC Willey insurance since our Sales Rep was very helpful (at least I taught) to explain how if anything, absolutely ANYTHING, was wrong with the TV for the next five years all I had to do was bring it back and they would either give me a replacement or my money back. Well it did not work quite like that. After 10 months the TV started to turn on and off on its own, nobody even touching the remote. Finally decided to call them in April 2012, they were sure to send a Local TV service to repair it... Unfortunately things have not been that simple its already August 2012 the tech has been to my house about 6-7 times, they have taken the TV about 5 times and everytime they do something different, at least they say they do, I have called RC Willey about 10 times spoke to managers service reps, headquartes and ABSOLUTELY NOTHING has been done. My TV its still unbearable to watch, everytime they bring it back its even worse. RC Willey has not been helpful AT ALL, nor they care to be. The TV cost me $2300.00 and it hasn't even been more than 18 months since I purchased it and I can't watch it. Everytime I call the Techs or RC Willey they give me a different story. When questioned about this so called Amazing Warranty Program all they can say its I'm sorry you were misled instead of trying to train their sales rep better. In their website they guarantee "Statisfaction" and a so called "NO Lemon Guarantee" unforunately I have not receive either one of them.

I guess not that short after all~~~~ :)

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Frank H.

Joined 1 year ago

Wild Web Wednesday Great going!. Wild Web Wednesdays, keep em going! Great bargins. We sure enjoy our Blu-Ray movies.

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nycsearch65

Joined 5 years ago

Sood speaker stands. I recently purchased two speaker stands. They have a

larger footprint than what's popular today but because I had already purchased a pair of Polk Audio bookshelf speakers I needed something more substantial. They're well made for the price and to look at them you'd think the speaker and stand were made by the same manufacturer. The customer agent had to order them and as promised they arrived on time. I picked them up at their store and within minutes I had my stands. It was the simplest and smoothest purchase I've made in a very long time. I do alot of my shopping at R.C. Willey because of become accustomed to their excellent customer service knowledge base. It's a white glove treatment from start to finish.

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gegan249

Joined 2 years ago

Furniture Dept Was Awesome. Home Electronics, Not Awesome.. If you're looking to furnish your home with great stuff at good prices, then RC Willey is for you. Stay away from their home electronics department. They'll pound you for the Extended Warranty, overpriced cables ($100 for an HDMI cable that costs $4 at Amazon) and they wanted to charge us $900 to install a Plasma TV...just the TV, no speakers or stereo.

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Contributor

Joined 10 years ago

Editorial Review by Citysearch Editors. Home furnishings, exercise gear, appliances, electronics and seasonal equipment like outdoor grills and snowblowers for more than 70 years.