(702) 951-3800
750 S Rampart Blvd
Las Vegas,
NV
89145
36.1659
-115.2889
Neighborhood: Las Vegas
What People Are Saying About The Cheesecake Factory
The Editor
Contributor
Citysearch
In Short – Oddball architecture--curving surfaces and colorful light fixtures--and thick-as-a-book menus distinguish this restaurant from other eateries. The encyclopedic menu spans the globe with enormous American interpretations of dishes like pad thai, shrimp tacos, miso salmon, pasta Milanese and a slate of appetizers, sandwiches, entrees and desserts too extensive to list. The namesake cheesecakes, ranging from original to peanut-butter-cup-fudge ripple, are over the top in both concept and decadence.
10/10/08
Terrible Service. Arrogant waiters and managers.
by biznessman2
Waiters with terrible attitude. If you complain to the manager he will side with the waiter saying you called the waiter an a**hole, which you obviously didn't, then of course, but gladly would do so now, even if "a**hole" is still a compliment to them. Cheap way of getting away with the worst treatment I ever had in Las Vegas. They rush you out, bringing food while you are half way eating your appetizers. And if you send it back they will bring it back COLD. Such a beautiful place wasted by mannerless, untrained, uneducated, rude and arrogant staff. It is like feeding jam and caviar to pigs. For those of you who like to be appreciated, go to Bertolini's or Olive Garden. They will appreciate your business and treat you like "customers".
- Pros: Nice atmosphere and food
- Cons: Terrible service and staff.
08/09/08
Good food. LOUSY Service. Bad attitudes.
by jy56
Food is good, as it is at a number of Cheesecake Factory's that I've visited. Sometimes a little better than good and sometimes worse. Service is ALWAYS Lousy! The wait staff acts like we are imposing on them when we ask for anything. At first, I thought that perhaps my expectations were too high, but after talking to many others who have gone to the location in Summerlin and after reading some reviews, it's apparent that it's not just me. Sure, the portions are large and MOST of the menu items are good but, when my service is bad at best, my whole dining experience is ruined. Last night was the final straw. We gave my parents a gift card for their 55th Anniversary and they gave me the same assessment. Good food but Lousy service. I won't waste my money there again.
- Pros: Large portions. Food is usually good.
- Cons: Terrible service.
01/17/08
Corporate Cheesecake Factory could care less about your complaints.
by drdu
My wife and I have eaten at various Cheesecake Factory locations, Honolulu being the best. Since living in Las Vegas, we've experienced the worst service at the Summerlin location. Our last visit there finally broke the camel's back. I still have the receipt next to my computer showing that we ordered the crusted chicken romano and the chicken piccata with angel hair pasta. The pasta was so under cooked that my fork stuck straight up without falling! The server, Alferdo, said he'll bring another side dish of pasta back. But the service was so slow, I had already finished eating the chicken. I told the server we would like to speak to a manager who never came after waiting 10 minutes. The server made us pay the full bill anyway. I wrote to corporate twice to complain about our experience, and they have yet to answer with an apology. I have now made a point to express our feelings about this restaurant in Summerlin, to all our friends and relatives, to stay away from here and try the other restaurants in the area that have better service and food.
- Pros: None
- Cons: Service, food, management
The Details on The Cheesecake Factory
Category:
Payment Methods:
American Express, Visa, Discover, MasterCard
Restaurant Special Features:
Family-Friendly Dining, Family Style Dining, Group Dining
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