Spa Mandalay

02/05/09

Oh boy was this bad ....

by upsetcustomer at Citysearch

I travel a lot and used to LOVE this place. I returned recently and was so disappointed. Not only had my favorite front clerk gone (no wonder why) but I was treated so rudely. There is a girl, if you can call her that, that claimed she was supervisor when I asked to talk to someone about the rudeness. This masculine lady might as well have told me "too bad too sad". She had her foot on something behind the desk and was leaning, so there was a view of her face and her crotch. THIS IS PROFESSIONAL? The ladies inside were and are as nice as they are always. My massage was a dream but then again I've had the same guy every time I've gone. On my way out I was getting my things together and could hear the receptionists talking. Words like, nipples and p*%$ and something about touch my butt were being said. I noticed the tall evil man like girl had gone so I tried again to ask for a manager. The same voice that I had heard talking very inappropriately speaks and says she is the supervisor. GREAT! She's obviously part of the problem. There used to be a heavier set girl that wore glasses and listened and even if there was nothing she could do she made you feel like you were welcome back. When I told her the situation with her receptionist earlier she basically talked to me like a child and said that's unfortunate and was offered a pass to come back the next day. Um I don't want to come back and treated like a criminal just to check in. I took it and figured I could use the gym the next morning. Next morning I went to use the gym and was basically interrogated about where I had gotten the pass. RUDE, NOT RELAXING ANYMORE. Will be going to spa at the PALMS or C's Palace, they run tight ships make you feel welcome and very warm.

• Pros: Massage Therapist Mike Spink, magic hands
• Cons: front checkin and the girls that do it, management I believe they were Amanda and Racheal

04/02/08

Not as impressive as I'd expect

by ridgebacket at Citysearch

The spa was nice, the pools were pretty, and locker rooms were good size. I felt a bit like I was just another number - my therapist was late and didn't apologize, and i didn't like having to put down the gratuity on the sales slip in the treatment room. I got the Nirvana treatment and it was done well and very relaxing.

• Pros: Nirvana treatment is a must
• Cons: Appt was cut short

03/02/08

The Unspa

by JB321 at Citysearch

Fair warning. The facility is very nice, too bad the operations are poor. If you're an experienced spa goer this is not the place to go. In the men's "relaxation" area be prepared for two blaring TVs, bombarding you with commercials ( yes, you are paying to listen to commercials ! ) Plus, the added bonus of loud employees complaining about their lives is about as un-spa as you can get. If I spend $330 /w tip for two services (facial+ massage+tips)-I don't expect to hear a peep. The women's area by contrast does have a quiet room, so my wife tells me. The showers in the mens room are pathetic with Home Depot grade fixtures. They do have a very nice steam room however-they got this right. After pick up from the relax area, the therapist could not find the right room, get a clue folks. A spa experience is supposed to be choreographed and seamless. The extra bonus of cold hands and unheated oil were surprising.

At the end of your services, a moment of great relaxation, be prepared to do math ! They will leave your bill in the treatment room and expect a sign off. Suggest paying/tipping ahead of time to save yourself from this bizzare annoyance. My wife and I were both amazed by this. At a well run spa, at the end of a treatment you can expect someone to hand you water as you exit the room and to quietly ease you back to reality as you go back to the locker area, to continue the relaxation. At a good spa, when you're done with all services and amenites, then you pay.

The Bathhouse (same operator) or Canyon Ranch are much better experiences.

We wasted $600+ at Mandalay Spa.

• Pros: Nice decor, steam room, nice whirlpools.
• Cons: Poor service