02/13/09

THE CANTINA MEXICAN RESTAURANT

by KaotikDreamer633

This place used to be great. Now, its just awful. There is absolutely no consistency in the

cooking! One day you get a piece of fish that covers half your plate, the next you end up

with a piece less than half the size. One day your soup is nice and creamy, the next it

tastes like someone added water to it. Their sauces even taste different every time you

show up and whether you will enjoy your meal or not seems to be left to luck. The

employees at the restaurant are terrible, the waiters constantly stare at your table, looking

for a tip, some will be as rude as to comment whether they think its too small or not.

The cashier tends to be too busy flirting with the waiters to pay attention while you're trying

to pay.

11/10/08

Breaking & Entering!!!!

by mandarin776

Not one staff member smiled at us the entire time we were there. Our keys never did work consistently. SOMEONE BROKE INTO OUR ROOM! Our first floor room was broken into and we had a lot of personal items STOLEN. I know the hotel is not responsible for my stolen items but they are responsible for ensuring that guests have an enjoyable experience. The manager did not even bother to come to our room to talk to us about the ordeal. The head of security could not tell us what needed to be done (nor could the manager when I called her). We had to call the police ourselves to figure out what we needed to do. Neither the manager nor security offered an apology. The burglars came in through the window (the window did not have a screen on it and did not have the locks that self engage when the window was closed - you would have to manually engage the lock). The screen on the second window was bent like someone tried to remove it. I don?t know how people managed to remove suitcases from a hotel window in the middle of the day without someone noticing it. We did not expect the hotel to pamper us or kiss our butts, but it would have been nice for them to at least pretend that they cared about our safety.

• Pros: Decent location
• Cons: Crime/lack of serice

05/17/07

Terrible service!!

by ambberrama

Terrible service!! Stay somewhere else! We went through 4 sets of keys during our stay because none of them would work. The staff wasn't helpful at all about it, and we even got locked out at 2am one morning even though the same keys had worked that morning. Even though staff knew that there were four of us in the room, every day they would only leave two sets of towels--despite the fact that we were requesting extra towels every day, and they were cleaning up four sets of towels every morning. After we checked out of the room, we had a couple hours before we had to be at the airport. We were just hanging out for an hour, but security came and kicked us out of the hotel, even though we had only checked out that morning.

• Pros: Cheap
• Cons: Service, Off the strip, no airport shuttle