Terrible treatment...incompetent staff.
This is the worst doctor's office I've ever encountered. Went in for checkup and to see about some stomach pains and other issues. After waiting for nearly two hours to be seen (I can accept that in light of our current medical system flaws), I was rushed from one area to another --only to be seen for a whopping five minutes by a doctor that didn't seem to care about any of mys issues, symptoms or questions Gabrow seemed like he wanted to be somewhere else. So all I got out of it was a referral for lab tests.
So I went for lab tests and then was sent a bill and notice saying none of it would be covered...contacted both the lab and my insurance -- both of whom said that it should and would be covered, but that the doctor's office incorrectly submitted the paperwork...I was to contact Gabrow's office again and tell them to resubmit. So I did and waited, and waited and waited. I called again, then again, then again...in all I called about 8 or 9 nine times...each time I was told their office is very busy, to be patient and they'd get to it. After a month and a half of this nonsense, I paid the amount due to the lab out of pocket.
Disgusted, I wrote a letter to Gabrow, telling him of how I was treated and expressing my disappointment. The response, I got a CERTIFIED letter back a week or so later signed by Gabrow. It stated simply that he would no longer consider me as a patient...No help, no apology, nothing to try and reimburse my or even resubmit my paperwork like his office was SUPPOSED to...No, just a big "screw you."
A couple of months later, I got a bill saying I was overdue for paying the office copay and that I needed to pay it immediately. Thing is, I paid my copay at the office when I went and have the receipt and canceled check to prove it.
This doctor and his office is apparently far more interested in your money than they are in actually helping you, treating you or simply caring.
Billing issues and Insincerity. I went to Dr. Gabroy because of the rating and reviews below. At first he seemed really nice and caring, but he is very nonchalant and doesn't listen. The visits are too quick and he sometimes assumes rather than tests. The billing department was horrific when my fiance visited. He ended up paying out of pocket since they would not bill the insurance. Afterwards, Dr. Gabroy sent a certified letter to my fiance stating that he did not want a troublemaker for a patient.
Problems with Billing. Dr. Gabroy is excellent. Love him as a Dr. However, his staff is not as wonderful. I have had problems with being billed for proceedures not performed such as pluse/oxygen readings. I have also had problems with the billing department failing to submit insurance claims properly and then going after me for the full amount. When I FINALLY got a copy of what they were submitting there were errors with my ID number, billing codes and the submission procedure. They were very prompt about hiring a harassing bill collector though! If the same effort was made by properly submitting my claim to insurance and working with the insurance company there never would have been a problem.
Best Doctor in Henderson Nevada. Doc has helped me, my mother and my husband for years. He has given us bad news, helped us through it and carried us to the other side with his constant care. His referrals , when necessary, to other surgeons,specialists, etc. is always followed closely by himself. He "owns" his clientele and is a rare breed of doctor like we used to see at our doors in the old days of house calls. Caring, thorough and consistently there when you need him.
Concerned Doctor. I found this doctor superb! He was very caring, up-to-date, and most importantly, straight to the point. EXCELLENT!
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