Over Charged. Ridiculous Bill!.
On 3-15-2012, I took my 06 Mercury Grand Marquis which is well maintained, in excellent condition and only has 11,897 miles to this dealership for an annual Inspection and Change of Oil. Which was supposed to cost $40.00. Richard, immediately sold me a Bill of Goods, even before the Car was inspected.
He insisted it was time to replace the battery, which he claimed was a very special (FORD BATTERY?) which can only be purchase through Ford Dealerships and charged me 133.00. He never even discussed all the extra charges which they were going to add on.
However, I just realized this same Battery, could be purchased at similar dealerships, contrary to what he said, for only $99.00.
They also padded the Bill with extra charges, for nothing else, bringing it up to $192.37
It was quite obvious, they took advantage of me as a "Senior Lady" in every way from the moment I drove in to this "Team Ford Dealer Ship". I will never, ever return to that place again or recommend them. LADIES & GENTLEMEN BEWARE!
Stay far away!!!. We went into this dealership with very specific needs. After HOURS at the dealership, I walked out while my significant other stayed. The next day we were bombarded with calls and texts trying to tell us they had met our numbers and so much more. In reality the salesman had made assumptions and manipulated our budget to what HE thought would work, not at all what we had asked for. He then attempted to put the blame on me and even responded to an email in a very demeaning way. However he sent my partner a very nice text message. I forwarded the email to his supervisor but in the end I never even recieved so much as an apology. The exact words from the salesman were: "Since you didn't buy anything, you didn't get yourself into any situation you didn't want to be in." No acknowledgement of the hours we spent there and the fact that not once did he listen to what we truly needed. It really felt like there was no respect or regard for the woman of the house and the only person he was nice to was the male. Never again will I step foot in this dealership and I would recommend that people stay far, far away.
BEST EXPERIENCE OF MY LIFE!.
Hands down, this is the dealership to buy your new Ford. Awesome buying experience, very attentive and friendly staff, my family and I are very satisfied with the whole process of buying our new vehicle. Will recommend to all my friends and neighbors. THANKS TEAM FORD!!
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