Mandalay Bay Resort And Casino

Mandalay Bay Hotel - No need to go Elsewhere. In reading some of the reviews before mine, I feel compelled to add my comments and opinions about my many stays at the Mandalay and/or The Hotel,We are not wealthy "whales" just regular working class.We usually stay 2 times / yr since 2006 or so. Before then we stayed in many of the others,The Rio, Mirage, TI, Flamingo, Riviera, NYNY to name a few some still there, some not.

My wife and I enjoy our stays in Vegas and for us there is no finer experience than the Mandalay Bay.

Unlike the previous reviewers bad experience, I can say with all honesty that the staff and management, from the maid that superbly cleans our suite to room service, front desk and casiino staff, every effort is made to accomdate us during our stays.

It's true that the tram is convenient but we have never had a bad meal or bad service at any of the fine resturants on the Mandalay property(so not much use for the tram). House of Blues is one of our favorites, Noodles, Red,White,Blue, Raffles, Starbucks are on the list as well. Did you know that the best Pastrami or Corned Beef sandwiches are located at the betting parlor Sports Book Grill. There are many other fine restuarants there but you'll have to try them for yourself.

We've had our adult children stay at the Mandalay, I've stayed there by choice during my Real Estate convention in NYNY and My wife of 43 years and I have celebrated many Anniversaries including our 42nd there. Our rooms have always been second to none other that we've ever stayed at. We've seen Mama Mia there and Chicago as well as other M-life attactions, Your Concierge is a great resource to make it happen for you. We've even arrived earlier than normal check-in and when possible they have accomadated us.

So when I read a negative review about the Mandalay I'm reminded that there are always two sides to each story.…

BEAUTIFUL HOTEL - AMAZING UNDERWATER EXPERIENCE. Have you ever wonder what it is like to be amongst natures toughest creatures and enjoy it to the fullest? Mandalay Bay Resort brings you an up close and personal experience for those daring enough to swim amongst sharks (certain certifications required and special equipment) but for all of us regular people you can watch these amazing creatures in their own habitat while you just walk safely under them.

The hotel is super clean and spacious. So if you ever come to the Sin City, it is definitely worht the stay.…

DO NOT STAY AT THE MANDALAY BAY. I stayed at this place looking for a little r&r. WHAT A MISTAKE. When I checked in they gave me a room that was absolutely filthy. Their were finger prints on the mirrors, the bed was just pulled and not properly made, the tub was filthy. I don't believe the maid service was even in this room. I called down to the desk and advised them of the same. They said a manager would be up to see the room. After an hour, I went to the desk and advised them no one showed up. I was then advised I would be transferred to another room, however it would not be ready for about an hour. After an hour I called to see if the room was ready. I was advised that this room is not scheduled to be cleaned at all. I was told that they give me a plain room. I advised them that I would take the room if they paid me back the money I spent for a suite. They refused and told me if I wanted a suite I would have to wait for another three hours. I went to the desk and asked for my money back. A manager came over and said she had a room for me. I went up to the room which was not very clean. The furniture was scratched and the lamp shades were torn up. I was more stressed out after my visit to the Mandalay Bay. The rooms are dirty and the furniture needs to be replaced. The staff needs to be trained in customer service skills. They are very rude. Not only are their rooms filthy but the desk personnel are totally unorganized. I would not recommend this place to anyone. There are too many nice places to go on the strip or off the strip. Oh yes! I have to mention that the bell person refused to put my luggage on the luggage rack and used a racial slang while walking out the door. I reported it however the manager was not available. I don't believe nothing was said to the manager or him. THERE ARE TOO MANY NICE , CLEAN, AND PROFESSIONALLY RAN RESORTS TO GO TO!!!!!!! STAY AWAY FROM MANDALAY BAY!!!!!!!…