China Grill at Mandalay Bay
Las Vegas, NV 89119
Phone: (702) 632-7777
Message from China Grill at Mandalay Bay
Click here for more info and online reservations.
- Asian Style Cuisine
- Good For Groups
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Editorial Review for China Grill at Mandalay Bay – by Citysearch Editors
In Short
Across the way from Red Square (all vodka, all the time) and rumjungle (ditto, but substitute rum), this restaurant has a built-in fun quotient. The ultra-contemporary, neo-Asian decor creates a feeling of dining on the Pacific Rim of the future. The grill offers small plates with lots of flavors and doodads. There's plenty of experimentation with Szechuan beef, crispy duck and tempura sashimi. Presentations are architectural and high style.
Editorial content is independent of paid advertisers. Any expenses are paid for by Citysearch.
Insider Tips
The ExtrasNominated for Best Restaurant Design, thanks to its sunken lounge (the swankiest spot from which to take in the scene) and unisex bathrooms (stand alone booths with calming, Zen-like lighting).
User Reviews for China Grill at Mandalay Bay
04/17/2008 Posted by yellephant
While vacationing in Vegas with a small group of about 15 people, we picked up a menu from China Grill. The menu sounded great, so we made reservations for that night. When we arrived we were a little suspicious as to why we were the only customers in there (never a good sign for a restaurant), and why it took over 25 minutes to be seated (we had a reservation, and it’s not like they were busy or anything.) We decided to have a drink at the bar (the bartender was very friendly) and check out the bathrooms (way cool!) while waiting for our table. Finally we were seated, and our waitress started out fine. She made some great sake suggestions and took our appetizer orders. She came back and took everyone’s dinner orders. Then we didn’t see her for over an hour. Someone else brought out some appetizers, which were so small we ordered more. They never came. And neither did our dinner. A couple of the people at the far end of the table received their dinners and had finished eating by the time our waitress came back to check on us. When we asked why our food hadn’t arrived, she started sobbing (yes, sobbing) and said that there was a miscommunication in the kitchen and only part of the order was prepared. Our second round of appetizers had not even been started. By this time, we had been there for over 2 hours. Although we felt bad for her we made it clear to the waitress that if she just would have checked on our table once, she would have realized there was a problem. We asked to speak to a manger that provided the worst customer service ever. No apology, no explanation, no offer to make it right. He told us to leave if we weren’t happy. We went somewhere else and will never be back. Think twice before dining here.
Pros: cool bathrooms, great sake
Cons: terrible service
04/16/2008 Posted by macnugetz75
This was our first stop on our Vegas trip last weekend. We had reservations at 11 PM. Our plane landed at 10 PM, so we opted for a more expensive limo so we wouldn't have to wait in the cab line and possibly miss our reservation. We arrived at China Grill right on time, only to find out they had closed the kitchen at 10:30. The hostess got the manager, who then told us our reservation had been cancelled. She couldn't tell us who cancelled, why no one had notified us, or why they would close the kitchen half an hour before their last reservation. The manager was unapologetic, made no effort to make up for their mistake other than to get us a table at Red Square. Bottom line... some of the most egregious customer service I've ever experienced.
Pros: None
Cons: Horrible customer service
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