Shark Reef at Mandalay Bay

10/16/11

Not worth $18 and Ashley Lucero needs people skill

by Maggie415 at Citysearch

Given that this aquarium is in the Mandalay Bay, I figure it should not be too bad, especially they are charging $18 for it! Oh boy, were we in for a huge disappointment. I could not believe they would charge $18 for it. It just felt like such a rip off that I contacted Ashley Lucero at the Aquarium. The experience talking to her was even worse than the aquarium experience itself!

Ashley had an agenda talking to me. She was not at all there to hear my opinion. Her agenda was to tell me how wonderful the aquarium was and that I should have enjoyed it. If I did not, it was probably my fault.

Ashley asked me several times how much time I spent on the tour, which to this date puzzles me. Seems to me that she is setting up a trap with this question. If I said it was too long in her opinion, that I obviously had enjoyed my tour. If I said it was very short, that she probably will tell me that I did not take the time to appreciate everything yet.

She also asked me what my expectation were for the aquarium multiple times. And I kept telling her that I did not have specific animals or shows in mind, but an aquarium that charges me $18 should have at least some animals that make me feel like it was worth the $18. A few minutes later, Ashley would ask the same questions again. I told her the same thing. This went on a few times. It was a completely frustration experience. She was getting me upset on the phone. You would think someone in her position would have better PR skills?!

At the end, I did not hear she even said that "I am sorry your experience was not up to your expectation, but there is nothing I can do" . She just kept telling me that I should have enjoyed the aquarium, that it was really my fault. Unbelievable.

12/07/10

Good Time

by SandyP11 at Citysearch

Had lots of fun very educational and great activity for the family and for a good price!

12/06/09

What an awesome place

by sonoma77 at Citysearch

We had alot of fun here looking at all the sharks and other fish. It was so neat. We enjoyed ourselves. I was suprised at how much stuff there was to see. Then we went to pole worx for some pole dancing lessons I couldn't stop laughing.

• Pros: There was so much to see here
• Cons: Kinda pricey

01/21/09

Worth the visit

by racer2 at Citysearch

It's no Sea World but still really really cool. My daughter was able to touch the sting rays . The jelly fish were amazing and so was everything. So worth going to if you have kids of any age.

10/07/08

A must see for any marine life enthucist

by marlacruz at Citysearch

I had a few hours to spend so I checked out aquarium. It was time well spent and a great relaxing exprience before flight back to LA. Next time I will spend more time here than at the tables.

• Pros: Nice selection of marine life
• Cons: kinda small