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Dutch Girl Cleaners

2094 Mt Diablo Blvd
Walnut Creek, CA 94596
Phone: (925) 943-7058
Citysearch

Message from Dutch Girl Cleaners

Dutch Girl Cleaners

Walnut Creeks Only All Green Dry Cleaners

  • Free Pickup and Delivery
  • Same Day Specials
  • Ecologically Friendly

Established since 1974, Dutch Girl Cleaners is managed by a master drycleaner. We offer same day service and free pick up and delivery from your home or office. The Dutch Girl is also certified in water, mold and fire restoration.

Paid advertisement by Dutch Girl Cleaners.

Editorial Description for Dutch Girl Cleaners

Dry cleaners who don't use toxic materials and are patrons of the arts.

User Reviews for Dutch Girl Cleaners

Citysearch (14), InsiderPages (2 ), All (16)

5 Star Rating: Highly Recommended

07/18/2008 Posted by Sharouka

I recently moved to Mercer in Walnut Creek and began my search for a cleaner. A polite, well dressed in uniform, lady stepped out a Dutch Girl Tulip covered van to deliver clothes in my building. She saw I was struggling with some chairs, she immediately assisted me all the way to my NEW home. I thought with this kind of service and smile I should try the cleaner she worked for. Two days later I came into their store and realized that Kindness, Cleanliness, Attention to Detail, and Quality was just a standard there! I really felt like I was being serviced a 5 star Hotel. They went above and beyond to remove ink stains from a pen that leaked during the move. They have won my husband and over, oh yeah and our clothes had no smell, so they won those over too! Thank you Dutch Girls! May turn customer service shine through and not be over come by a bad day!

Pros: Customer service, green cleaning

1 Star Rating: Not Recommended

07/07/2008 Posted by mango2416

They stained the elbow of a very expensive men's dress shirt with black marker. It looked like it was the same black marker that they use to write the shirt owner's initials on the shirt with. When I pointed it out, the girls at the counter agreed and offered to clean it for free. When it did not come out, they showed the manager Michelle, and she would not take responsibility for it, and even said it was blue ink. She left no room for discussion and had no problem losing my business. Very disappointing considering I was spending on average about $150 a month there. I will not go back and would not recommend this place for dry cleaning.

Response from this business

Ink Marks
Posted on 07/18/2008
I do apologize that you feel there was no responsibilty taken. To be more clear there were three blue ink stains on the left sleeve of the pink shirt. The area effected was the direct result of an arm sitting on a desk with a pen open and the tip of the pen spreading ink onto the shirt. Yes we do use a BLACK sharpie to write intial in the bottom inside of a shirt, the rest ofthe pens in the entire facility are ball point bic, which is incapable of bleeding unto garments and removable. We service most of the office in Walnut Creek and a large majority of our clients bring in shirts requesting the removal of ink in the same area you are mentioning, from placing their arm down on their desk. After examing your orders you have several other shirts with the exact same pen color and area marked, looking through your past invoices we have noteably removed these stains from your shirts before. I can under stand your frustration and do apologize. Michelle Windsor General Manager

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Editor's Review

Dry cleaners who don't use toxic materials and are patrons of the arts.  See the full editorial review.

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